Refund policy

The Buyer has the right to return the Product and/or the Purchased Products within 14 calendaristic days from the arrival date of the package, for no reason and without incurring any costs other than those delivery (transport cost). After these 14 calendaristic days the sale is considered final.

If the Customer/Buyer decides to return the Product and/or the Purchased Services will notify the Seller of this. With the return of the Product and/or the Service, any gifts accompanying the product will be returned. Damaged products by the Buyer and gift wrapping service are exempt from the right of return.

The products will be returned in the original packaging on the expense of the Buyer. Seller will not refund the shipping cost made for delivery of the Product to Buyer. The remaining amount, which represents the price of the Product and/or Services submitted in the order and/or invoice, will be returned within maximum 3(three) business days from the date of receipt by the Seller of the Product and/or Services. Payment will be made through the PayPal service.

Return of an item is not a desirable situation. In this respect, the Products are described accurately with color combinations stated in most listings and photos of the items are as accurate as possible. However, variations are possible and colors can vary from one computer/phone/tablet monitor to another which makes it almost impossible for the product to look the same on every computer/phone/tablet. Considering the above, before you purchase please carefully verify the dimensions of the Product and make sure the Product you have chosen is what you really want.

The same return terms and conditions are applicable if the parcel is come back to the seller, in case it was shipped and not delivered to the customer or the customer did not picked up the parcel from the local post office from the destination country.

The Buyer's satisfaction is very important for us but we reserve the right to do not accept the change of Products and/or Services.

If a Product and/or Service ordered/purchased by the Buyer cannot be delivered by the Seller, the latter will inform the Customer/Buyer of this fact and will return to the Buyer the value of the Products and/or the Services within a maximum of 2 (two) business days from the date the Buyer acknowledged this fact. Payment will be made through the PayPal service.

For the execution of custom orders, the Buyer will pay an advance of at least 30% of the value of the work. After payment, the Buyer has 3 (three) working days to cancel his order. After the 3 (three) working days, the order is considered firm and the advance is NOT refunded. The desire to cancel a personalized order is made known to the Seller through the data in the Contact section.

IMPORTANT NOTE

Starting with July 2022, our store no longer delivers products to Germany.